For USA & Canadian shipments:
For International shipments (Outside the USA & Canada):
USA Shipments are via USPS (United States postal service) from Champlain N.Y either as a Priority mail or First Class mail depending on weight and destination. Once with USPS you can track the transit time at www.usps.com and your tracking number can be found in your order history / view details delivery notes as well as at the end of the notes section.
Canadian shipments are via Canada Post expedited service. Once with Canada Post your package can be tracked at www.canadapost.ca and your tracking number can be found in your order history / view details delivery notes as well as at the end of the notes section.
All other countries are via Deutsche Post registered air shipment service. You will have 2 track numbers, the 1s one starts with a GMxxx and can be seen at webtrack.dhlglobalmail.com and a few days later a 2nd track number starting with RX will appear. Once your package arrives in your country you can track it on your own country postal service tracking system using only the RX track #. Your track number will always start with an RX number and finish with DE. Your RX tracking number can be found in your order history / view details as well as at the end of the notes section after about 3 or 4 days after receipt of mailing confirmation.
Please note that since this is a registered service you will need to sign for the package. If you do not claim the package within the specified period stated by your own postal service and your package is returned it will end up in Frankfurt Germany.
Deutsche post will not re-forward the package back to you nor send it back to us. In other words your model(s) remains in Germany as returned and unclaimed. Should this occur, we are not responsible or liable to replace your order. Our responsibility ends with the original delivery attempt.
Deutsche Post restricts International registered package air shipments to a maximum of 2 kg per package. In a 2 kg box, we can include up to 5 747 size models or similar weight (see below) or more if the models are smaller and weigh less than 2 kg.
*Shipping rates are based on 747 / 340 / 330 / DC-10 sized models. Should your order contain smaller sized models like 737 / Comet / Viscount / 319 (less weight) and you are ordering two or more models, postage rates are lower and we will refund you any extra postage that you have paid.
Due to size and weight, items with ********* in the description require additional postage. We will send you the additional amount after the order is placed and payment received. If you are not sure on how to proceed, please contact us before making payment.
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